Refund Policy
Last updated: October 25, 2025
We understand that trust is everything—especially when it comes to digital tools like WatchMyInsta. That's why we offer a limited 30-day refund guarantee, but only in cases where our service doesn't function as intended.
Please read this policy carefully to understand what qualifies (and what doesn't).
✅ When You Can Get a Refund
We offer full refunds within 30 days of purchase only if you meet all of the following criteria:
- The product failed to work as described, and
- You contacted our support team, gave us a chance to fix the issue, and
- You cooperated with our troubleshooting steps, including sharing screenshots, browser details, and error behavior, and
- Your account was not flagged for misuse, automated scraping, API abuse, or suspicious behavior.
This policy covers technical failure only. We will not issue refunds based on misunderstanding the service, changes of mind, or dissatisfaction with the insights provided.
❌ When Refunds Are Not Granted
We do not issue refunds for:
You used the product successfully but didn't find the data you hoped for
(e.g., "I didn't see private accounts, show deleted messages, or reveal restricted content")
You misunderstood how it works
You forgot to cancel your subscription
You didn't use the product at all but had access
Your account was flagged for violating our Terms of Service
You claim a family member or partner bought it without permission
You bought multiple times for multiple accounts and now want a bulk refund
You initiated a chargeback or dispute before contacting our support
⚠️ Important Note: Using our platform even once to load data, view an account, or use the anonymous story viewer counts as "use." No refunds will be granted in these cases.
🔄 Auto-Renewals & Cancellations
All subscriptions renew automatically unless cancelled before the next billing date. We clearly state this at checkout and in your account dashboard.
- You are responsible for managing your subscription
- Cancel anytime via your account dashboard—no need to email
- Cancellation stops future charges, not past ones
- We do not issue pro-rated refunds if you cancel partway through a billing period
🛠️ How to Request a Refund
If you believe you qualify for a refund under our 30-day functionality policy, follow these steps:
Email us at support@watchmyinsta.com with:
- The email you used to sign up
- A clear explanation of the issue
- Screenshots, video recordings, or error messages, if available
⚠️ Important: Using our platform even once to load data, view an account, or use the anonymous story viewer counts as "use." No refunds will be granted in these cases.
📧 Questions about refunds?
Email us at: support@watchmyinsta.com